Bedroom

On our 'standard rates - best available rates' you are able to cancel your room up until 12pm the day prior to arrival at no charge. Your card details are required to secure your booking, but you will not pay for your stay until 12pm the day before arrival.

Our 'non refundable rates - advance purchase rates' are payable in advance so you will be charged for your stay at the time of booking and the room is non-refundable.

Certain dates may have an exception to our usual deposit/cancellation policy, this will be communicated to you when booking.

Rates are subject to change at any time and without notice.

Spa

Spa Day Experiences & Individual Treatments must be pre-paid in full at the time of booking. These are non-refundable unless 48hrs notice is given for cancellation or to amend your booking date.

Spa Break Experiences & Limited-Edition Packages are to be pre-paid in full at the time of booking and are non-refundable & non-transferable.

Retail

All purchases items are not returnable or refundable.